Delivery and Collection Policy


It is important to us to get your delivery right first time. On placing the order we get in touch within 48 (business) hrs to discuss delivery details. To ensure you have a hassle free delivery it is important to inform us of the following restrictions when placing an order:

Doors / Lifts / Passage less than 31 inch or 80 cm wide
Grab the measuring tape because eyes can be deceiving.


Steps / Stairwells
If you have any steps or stairs inside or out just give us a shout. Free delivery only applies to first floor (ground floor) deliveries, ensure to add the 2 man delivery option at the checkout if we need to navigate stairs.


Tight spaces
If you have had to pivot furniture around these corners please let us know.


Clear Path
If there are any fences, hedges or objects in the path of the delivery we need to be notified. As we wheel the equipment into place any obstructions that we require us to lift the equipment will be needs extra hands.


Note that our normal delivery hours are between 8 am-5 pm and we will endeavour to deliver the equipment in a time that suits you but we will confirm the times and dates beforehand via phone calls or email. If there is no one at the delivery address at the time of delivery we will need to charge a failed delivery fee of £50. We take great care in delivering our equipment at an affordable rate. If you have any access issues that are undisclosed before delivery we will need to charge a failed delivery fee and rearrange delivery.

If any questions regarding the above or you are just unsure please Contact Us to avoid any issues. See Terms and Conditions for full details of delivery and conditions of hire.